At Belmondgrace, we care deeply about your snacking experience. While we maintain strict quality control to ensure you get the freshest and safest products, we understand that issues can occasionally arise. Please read our return and refund policy carefully before making a purchase.

1. Returns Policy

Due to the perishable nature of our products, we do not accept returns unless the product received is:

  • Damaged or spilled upon delivery
  • Incorrect (wrong item delivered)
  • Expired or past its best-before date

We do not accept returns for:

  • Taste preferences or change of mind
  • Opened or partially consumed products
  • Delays caused by the courier (beyond our control)

2. Reporting an Issue

To request a refund or replacement, you must:

  • Contact us within 48 hours of receiving the order
  • Provide the order number, registered phone/email, and a clear photo of the product, packaging, and invoice
  • Email us at info@belmondgrace.info or WhatsApp us on +91 99909 12121

Claims made after 48 hours from delivery may not be eligible.

3. Refund Process

If your complaint is approved:

  • Refunds will be processed and credited within 7–10 business days.
  • In some cases, We will deliver a replacement product within 7 days and Store credit points will be credited within 7 days

We reserve the right to refuse refunds or replacements if:

  • The product appears to be tampered with or misused
  • The claim is found to be invalid after investigation

4. Cancellation Policy

  • You can cancel your order before it is shipped by contacting us at info@belmondgrace.info
  • Once the order is dispatched, it cannot be cancelled or changed

5. Delivery Issues

If your order is marked as delivered but hasn’t been received:

  • Contact us within 24 hours of the delivery status update
  • We will coordinate with the courier service to investigate and resolve the issue
  • In some cases, we may request a signed declaration of non-receipt