We’re committed to getting your snacks to you fresh, fast, and hassle-free. Please read our shipping and delivery policy carefully to understand how and when your orders will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).
  • You will receive an order confirmation email upon placing the order and another email once your order has been shipped.

2. Shipping Coverage

We currently ship across India to most pin codes via trusted courier partners.

If you are unsure whether we deliver to your location, feel free to contact us before placing your order at info@belmondgrace.info or call us at +91 99909 12121

3. Delivery Timelines

Once shipped, delivery typically takes:

  • Metro cities: 2–5 business days
  • Non-metro areas: 4–7 business days
  • Remote locations: May take longer based on courier reach

Please note: Delivery timelines are estimates and may vary due to factors such as courier delays, weather conditions, or high order volumes.

4. Shipping Charges

  • We offer free shipping on all prepaid orders above ₹[Insert amount, e.g., ₹499].
  • A flat shipping fee of ₹[e.g., ₹49] may apply to orders below the minimum free-shipping amount.
  • Any applicable shipping charges will be displayed at checkout before payment.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this to monitor the delivery status of your package in real time.

If you face any issues, feel free to contact us with your order number and registered mobile/email.

6. Delivery Attempt

Our courier partners will make up to 2 delivery attempts. Please ensure someone is available at your delivery address to receive the order.

In case of failure to deliver:

  • The package may be returned to us.
  • Re-delivery will incur additional charges, if applicable.

7. Packaging and Handling

All orders are carefully packed to ensure your snacks reach you in perfect condition. In case of any product damage or spillage during transit, please refer to our [Returns & Refund Policy].

8. Incorrect Address or Contact Info

Belmondgrace will not be responsible for failed deliveries due to:

  • Incorrect or incomplete address
  • Unreachable phone numbers
  • Absence of recipient at the address

Please double-check your shipping details before confirming your order.